In the fast paced technology world, consumers expect things to work and to work quickly. Should anything break, you need to be on top of it - not only with a fix but also with communications and often an ETA. SMS solutions for use within the information technology industry are the perfect way to reduce inbound customer voice calls and emails, and to automate all processes related to workflows. Requiring no additional effort, an SMS alerts system not only saves time and money spent by the company on administration, but it also increases customer satisfaction and engagement.
IT service providers all across the world use SMS IT solutions for such purposes as security, notification alerts, marketing and advertising, product integration, and maximisation of customer service. With the E-bulletin SMS gateway you can also track delivery, so you know that your messages have reached your recipients.
One of the guiding principles of programming is that any repetitive tedious process should be automated. Get the most out of your current tech stack by integrating with E-bulletin and have text messages sent automatically. Check out our integrations page for quick and reliable API integrations or read on for ways our clients use our IT text messaging platform.
Reduce voice calls, thus reducing wait times and frustration for both customers and operators, by offering text message customer support. No one likes calling to report an issue or get help only to be placed on hold for twenty minutes. The ability to offer customer service through SMS cuts down on the unnecessary waffle, allowing faster, more concise communication. This in turn allows you to get to the root of the issue, find a solution and communicate the solution to your customers much more quickly, resulting in greater customer satisfaction.
When issues arise with important business systems or applications, which affect the functioning of your business, ensure the correct personnel are notified immediately with text messages. Integrate SMS through our powerful APIs to ensure that should something break, an automated notice is sent to your tech department.
For non-critical alerts, you can also integrate the E-bulletin transactional email platform so alerts and notifications can be sent automatically on the spot.
The great thing about the IT industry is that workers can often do their job from anywhere in the world, as long as they have an internet connection. Reach large groups of remote employees simultaneously with text messaging, confident in the knowledge that your message will reach them wherever they are. Send scheduling information and instructions, rosters and important alerts through our SMS platform.
Send SMS details for promotions, events, and special offers, alert your customer base to new software releases, invite customers to upgrade or participate in beta testing through text messaging and access 98% open rates on your message.
Use text messaging to send one time passwords to your users in order to protect their accounts and create an additional layer of security for both your users and your applications. Integrate through API for fuss-free one time passwords and two factor authentication.
E-bulletin is here to help you identify how using SMS IT solutions can positively impact on the overall performance of your information technology business. There is no more convenient or cost effective way to communicate with your employees and your customers, and to improve the satisfaction of your clients. Mobile text messaging has the highest response rate of any communication medium, and the vast majority of consumers prefer this non-obtrusive mode of contact. Invest in an SMS messaging service for your IT business today.
Use text messaging for all aspects of communication in the information technology industry; SMS for marketing, text messaging for hiring, conveying outages, maintenance or to send important system alerts.
When critical alerts arise, email is simply not fast or urgent enough to get the attention of staff. For critical bugs and issues, which require immediate attention, connect with your team on the channel with the strongest reach.
To create a good alert, it's best to include the alert severity, a description of the alert, time that the error was discovered and information on how to troubleshoot/solve the issue. If information on fixing the issue is a little lengthy for SMS, a link to the error log may be included.
Ensure that your staff do not begin to ignore alerts by only sending error alerts outside of working hours for issues with major business impact. For example, if the error is critical, or fatal with real potential to become critical soon.
E-bulletin is here to help you identify how using SMS IT solutions can positively impact on the overall performance of your information technology business. There is no more convenient or cost effective way to communicate with your employees and your customers, and to improve the satisfaction of your clients.
Mobile text messaging has the highest response rate of any communication medium, and many consumers prefer this uninvasive method of contact. Invest in an SMS messaging service for your IT business today.
Ebulletin can provide you with the communication structure that will help your team efficiently collaborate. Our significant experience in connecting remote teams means that we’re well equipped to help you make the most of your remote work arrangements!
Brosix’s holistic approach to security means that your team members can safely communicate wherever they may find themselves in the world.
With Brosix, your team will feel like it’s in the same office regardless of team members’ current location! Reach out to us today to discuss how we can help your remote team thrive!
