There is little that consumers find more frustrating than sitting on the phone in a queue for call centre service. Likewise, there is little that is more frustrating for call centre staff than dealing with said consumers who, after holding the line, are themselves impatient or even angry. SMS call centre solutions offer an answer to assist both entities – consumer and call centre service provider.
Using an SMS messaging service can effectively improve operational efficiencies and reduce administration costs at the same time. It is a proactive, positive step for call centre operators to take to interact with consumers while reducing the demand for voice calling. Service enquiries can then be managed more efficiently.
SMS call centre solutions as offered by eBulletinSend are suitable for use in a multitude of different industries.
They are invaluable in a number of ways:
Improve customer service via convenience and welcome messages
Send courtesy messages to consumers
Thank customers for recent purchases or bookings
Invite customer feedback on product or service delivered
Communicate with consumers in the most unobtrusive way
Send alerts for stock or account updates
Text messages have excellent read and response rates; in fact, 98% of text messages get read and 90% within three minutes of being received. Just try getting that kind of response with email!
You can also integrate your customer support chat to send text messages based on when a conversation is closed.
Get to customers faster and diffuse customer complaints deftly with text messages. To get you started, here are some templates that our customers love.
Not only can you manage customer relationships with text messaging, use SMS to keep your staff in the loop when things change, or for recurring communications like rostering and people management.
With ClickSend, not only are you getting the best value SMS gateway (as voted on SMS Comparison), you get access to the full communications suite.
Follow up your customer support chats with an automated email transcript of the conversation, so should your customers need to double check the information you provided, they can self-serve rather than have to start another conversation.
Have customers who still use fax? No need to worry about fax upkeep, just drag and drop your documents in our dashboard and have them arrive to your client's fax machine.
Need to send tax invoices or official documents in the mail? Have letters printed and mailed at the click of a button, or integrate your applications with ClickSend to automate them. Your document will be printed, folded, placed in an envelope and posted straight to their physical mailbox.
Ebulletin can provide you with the communication structure that will help your team efficiently collaborate. Our significant experience in connecting remote teams means that we’re well equipped to help you make the most of your remote work arrangements!
Brosix’s holistic approach to security means that your team members can safely communicate wherever they may find themselves in the world.
With Brosix, your team will feel like it’s in the same office regardless of team members’ current location! Reach out to us today to discuss how we can help your remote team thrive!