eCommerce has rapidly taken share of dollars from the brick and mortar stores and seems to not be slowing down anytime soon. Yet, with selling online comes a different set of expectations and standards, plus incredibly fierce competition. Furthermore, the online arena can be more susceptible to changes in demand due to positive or negative online reviews.
Ensure your customers are happy, and better yet spread positive reviews (whether online or offline), by keeping them informed during their transaction journey. The potential for SMS eCommerce solutions to grow your business is astronomical.
Check out some of the ways our eCommerce clients use text messaging to grow their customer engagement:
Provide links in text messages for interested consumers to act upon
Promote websites via SMS marketing practices
Remind consumers of their existing wish lists
Advise consumers when wish list items are running out or on sale
Confirm online orders
Advise changes to order status
Promote specials
Send a text message to have online shoppers collect their merchandise in-store
Encourage happy customers to leave reviews on social media or online
Send SMS to service personnel to direct them to jobs
Advise customers of pending service arrival or deliveries
Send payment reminders
Advise order cancellations for non-payment
Thank customers for their patronage
Encourage customer feedback
SMS eCommerce messaging can be very valuable tools to grow your online business enterprise.
Forget having to send transactional information one-by-one. Automate your online sales messaging through integrations with your eCommerce platform and payment gateway.
Integration tools like Zapier open a whole new world of possibility for automation and increased productivity - get more out of your eCommerce platform and communications gateway by integration. In Zapier, these integrations are known as zaps.
Connect your eCommerce platform like Shopify, BigCartel or BigCommerce through Zapier - it could not be easier! Once logged in to Zapier you can choose your trigger application and action application.
Then choose your trigger and action - for example, when a new order is created, send an order text message. Or with eBulletin you can send a text-to-speech voice call, send SMS to a contact list, send a fax, search for a contact or list, create or delete a contact or list, send a letter in the post or even a postcard. It's up to you - whatever works best for your business needs and suits your customers.
Or, for example, you could create a zap that:
Sends an SMS when a cart is abandoned, with an offer to entice your customer back
Sends an SMS when a new product is added (to customers who have indicated their interest in this product or similar products)
Sends an SMS when an order is updated, changed, shipped or cancelled
Sends a postcard after a certain amount of time to say thank you for your order
If you sell products and use Magento, you can access a direct integration with eBulletin to send your text message communications.
Add further productivity by integrating your payment gateway like Stripe to automate your payment and refund confirmations.
Keep customers in the loop and satisfied with the following text message templates for your online store.
Ebulletin can provide you with the communication structure that will help your team efficiently collaborate. Our significant experience in connecting remote teams means that we’re well equipped to help you make the most of your remote work arrangements!
Brosix’s holistic approach to security means that your team members can safely communicate wherever they may find themselves in the world.
With Brosix, your team will feel like it’s in the same office regardless of team members’ current location! Reach out to us today to discuss how we can help your remote team thrive!
