Customer service is of utmost importance in every industry, but no more so than within the travel industry, including travel operators and hotels. SMS travel and hotel solutions are an effective way to maximise customer service and consumer satisfaction, allowing service providers and their employee base to communicate quickly and easily with staff, patrons, and other guests. These solutions can be applied for use within businesses including travel agencies, airlines, tour companies, hotels, motels, resorts, bed and breakfasts and other reservation service providers.
Dreaming of a holiday? Check out our amazing winter warmer promotion.
Enhancing customer service via text message is a form of SMS marketing. As SMS text messaging is so widely used throughout the world, and has by far the highest open and response rate of any remote communication method, it makes sense to utilise it to its fullest potential. It is immediate, unobtrusive, and incredibly interactive. Statistics show that the vast majority of text messages are opened within half a minute of delivery, and almost everyone has at least a basic mobile phone which can send and receive text messages. This high open rate is critical in the time-sensitive industry of travel and hospitality.
The travel industry makes great use of SMS to promote hot destinations and discounts or send time-sensitive alerts. While hotels use SMS for booking confirmations and reminders and to market offers.
SMS for hotels and travel is one of the most cost efficient methods of engaging with customers and prospects. Whether for marketing purposes, with time senstitive offers, or for transactional confirmations and reminders no other channel will give you open rates as high as 98%. Your messages get delivered and get consumed and this will positively affect sales and customer satisfaction.
Promote last minute deals; last minute changes happen a lot in the travel industry, eg. surplus seats or rooms. A quick SMS campaign is the most effective way to get a hot deal distributed.
Confirm bookings in seconds; integrate SMS into your booking engine and get customer satisfying booking confirmation messages out instantly.
Encourage feedback and reviews; provide instant customer support via SMS to reduce negative feedback or set-up scheduled follow-up text messages requesting reviews from satisfied clients.
Use travel text messaging to drive more sales, improve customer communications or streamline internal messaging with our SMS gateway.
Transactional SMS Messaging for Travel and Hotels
Send reminders to customers about their upcoming travel arrangements, to ask for information in a succinct way or to ensure they arrive on time and are well informed throughout their journey.
These messages occur whenever an event is upcoming and are predictable, therefore they can be automated. We offer hundreds of integrations - simply find your booking system and connect it to eBulletin for set-and-forget transactional messaging.
For added productivity, integrate your scheduling software with our travel SMS service to 100% automate this process. You can also then have triggered emails sent through eBulletin when the event is scheduled, giving your customers more information about the service details.
Marketing Text Messaging for Travel and Hotels
Are you offering a great promotion for travel? Share your offer with your customer list and access 98% open rates with SMS marketing.
To get the best out of your text message marketing, set up SMS keywords and invite potential customers to reply.
Ebulletin can provide you with the communication structure that will help your team efficiently collaborate. Our significant experience in connecting remote teams means that we’re well equipped to help you make the most of your remote work arrangements!
Brosix’s holistic approach to security means that your team members can safely communicate wherever they may find themselves in the world.
With Brosix, your team will feel like it’s in the same office regardless of team members’ current location! Reach out to us today to discuss how we can help your remote team thrive!